Terms and Conditions

Ticket Policy

1. A Ticket may only be used by the person(s) named in it or for whom it has been purchased and may not be transferred to or used by anyone else. If a passenger intends to transfer the ticket, they need to contact Parklane Travels via our various contact options. 
2. All tickets and vouchers issued by Parklane Travels are non-refundable. 
3. Tickets from “no-show” passengers, without prior notification, will become invalid and non-refundable. 
4. If a passenger changes their mind about traveling, they should notify Parklane Travels at least 1 hour before the booked departure so they can be issued a voucher. 
5. A voucher issued by Parklane Travels is valid for a maximum duration of 3 months. A voucher is only valid if presented at least 1 hour prior to departure. 
6. Lost and Stolen Tickets: We will not be obliged to replace your Ticket if it is lost or stolen. You will be required to purchase a new Ticket at the published fare for the Journey(s) you wish to make to enable you to travel. 
7. Tampered with Tickets: We will not be obliged to replace your Ticket if it is tampered with (including by any information on it being altered or obscured in a way we consider is, or is likely to be, deliberate). You will be required to purchase a new Ticket at the published fare for the Journey(s) you wish to make to enable you to travel.

Luggage Policy

1. Pets or live animals are prohibited onboard. 
2. You may store luggage in the hold of the bus, free of charge, 1 large suitcase or rucksack each measuring no more than 75cm x 50 cm x 32 cm and weighing no more than 24 kg. 
3. We only agree to carry fragile items if they are of reasonable size and securely packaged in order to not become damaged in the luggage hold, subject to space being available and any charges being paid if the items are excess or outsized items. 
4. Hand luggage must be stowed in the overhead compartment, Parklane Travels reserves the right to stow hand luggage in the checked luggage compartment situated under the bus or to reject certain luggage. 
5. Oversized or extra-large luggage will be subject to additional fees. 
6. Prohibited items: What are prohibited items? We are not obliged to carry any of the following items, and you may not bring them onto any bus or into any agency without our permission: 
   1. Weapons; 
   2. Firearms and explosives; 
   3. Drugs (other than medications); 
   4. Caustic substances or solvents; 
   5. Non-folding pushchairs/prams; 
   6. Flammable products; 
   7. Pointy and Sharp objects; 
   8. Any item which, in our opinion or in the opinion of any Parklane Travels Representative, emits an offensive odor regardless of packing or preservation methods. Items may include but not limited to; liquids, perishable foods and animal remains, and or vegetation.
7. Parklane Travels will not be responsible for any damaged or lost luggage.

Passenger Behavior

1. You are responsible for carrying with you at all times a valid proof of identity. 
2. Passengers are required to be on time at the agency, check-in closes 15 minutes before departure. Passengers arriving after check-in time will lose the right on booked seats/departures. 
3. You must wear the seatbelt provided at all times whilst seated in the bus during a Journey (as this is required by law and for your own and others’ safety). This also applies to passengers traveling in wheelchairs. You may still use the toilet facilities onboard the Coach but must refit your seatbelt immediately upon returning to your seat. 
4. Required Behavior: You must ensure that you: 
   1. Behave in a reasonable, sensible, and lawful manner on a bus and at any agency; 
   2. Comply with any request or instruction from any driver of a bus or any Parklane Travels Representative; and 
   3. Use mobile phones and other electronic devices considerately on all buses and in any agency. 
5. Prohibited Behavior: You must ensure that you do not: 
   1. Behave in a way that is, or is perceived to be, abusive or threatening to any person or otherwise in a disorderly way; 
   2. Conduct yourself in a way which does or may endanger yourself or any other person; 
   3. Obstruct or interfere with any driver or other crew on a bus, or any Parklane Travels Representative, in the performance of their duties or fail to comply with their instructions; 
   4. Behave in a manner that causes discomfort, inconvenience, danger, damage, or injury to any other person or to property on board any bus or at any agency or to any agency;
   5. Obstruct or allow any of your luggage to obstruct any aisle or emergency exit on any bus; 
   6. Play any music players, musical instruments, or electronic devices that are audible and distracting or annoying to any person on any bus, or which interfere with, or render less audible, any public address system or other equipment; 
   7. Take onto any bus, or into any agency, any alcoholic drinks or drugs (other than medications) for the purpose of consuming them, or consume them on any bus or in any agency; 
   8. Board any bus whilst under the influence of alcoholic drinks or drugs (other than medicines) 
   9. Smoke (including substitute smoking materials such as electronic cigarettes) onboard any bus or at any agency; 
   10. Board any bus whilst you are seriously ill or suffering from any serious contagious illness; or 
   11. Commit a criminal offense.